FAQ

Our most frequently asked questions.

Your active courses are accessible from your transcript. You can access your transcript by clicking on “Transcript View” on your Learner Home page.

Yes, once you purchase a course, it will be added to your transcript. You can start the course whenever you’re ready.  All of our courses can be completed at your own paced except for the Registered Behaviour Technician (RBT) course which will expire after 180 days as per BACB requirement. 

Please email contactus@sonderly.io. You will need to provide your name, current email address and your requested changes. Please note that your username is your email address, once you change your email the username will change as well.

Certificates are only available electronically through our portal. Please navigate to the transcript section of your profile and check to see if your certificate is available.

For our refund policy, please refer here.  If you have questions, please email contactus@sonderly.io for more information.

You send us an email at contactus@sonderly.io. We will issue a refund within 1-3 business days if eligible. Please visit our refund policy here.

No. A refund must be issued for your original purchase. Please allow 1-3 business days to process this request should you qualify for a refund.

For individual registrations, we accept credit card or PayPal payments only. For organizations processing large group transactions, invoicing can be made available upon request. Organizations can pay with credit card, PayPal, or EFT payments(for the invoices).

See here for our in-Class Custom Training topics. This request is available for organizations requesting in-class training for a minimum of 20 staff.  Follow the steps to create an account and we will be in touch with more details. You will be able to request a quote and review the fees. If you already have an account, please email contactus@sonderly.io with your account details and your request.

To purchase spots for a group (minimum 10 people), register yourself online as the company purchaser here. We will get back to you once we receive your request. If you already have an account, please email contactus@sonderly.io with your account details and your request.​

For groups less than 10, each person must be registered individually.

Please email contactus@sonderly.io with screenshots of the specific issue you see and provide the following details: 

  • Your full name (same as you have on your Sonderly profile)
  • Email address (same as you have on your Sonderly profile) 
  • Full course title
  • Module number
  • Issue description

Your training history is accessible from your transcript. You can access your transcript by clicking on “Transcript View” on your Learner Home page. Under the drop-down “Active”, select Completed.

Please check your browser settings to allow pop ups from Sonderly.

Completing Geneva Centre’s RBT training course is only one step in the process to becoming an RBT. The BACB has outlined a multi-step process which requires a series of criteria to be met. Please, visit https://www.bacb.com/rbt/rbt-requirements/ to see the full requirements as stated by the BACB. The RBT® training is 40 hours in length. You are required to complete the course in no less than 5 days, and no more than 180 days. This requirement was set by the Behaviour Analyst Certification Board. Please note, all applicants must be 18 years old and demonstrate completion of high school or equivalent prior to taking the course.

When visiting the portal, click the menu icon at the top right-hand corner, choose “Register” and follow the steps from there!

First log in to your account, then click the menu icon at the top right-hand corner. For recommended courses, choose Learning / Learner Home in the menu. To view your list of active/in progress/ completed courses, choose View Your Transcript.

We allow this for group registrations but not for individuals. Once registered, the course is available to be completed at that time, as we do not keep credits on file for pre-purchases.

Once purchased, individuals have 120 days to complete the course. However, we can allow up to 180 days for the Registered Behaviour Technician course as that timeline is mandated by the BACB.

Of course! When creating an account, you will be able to select French as your preferred language.  Once registered you will be able to view the portal in French. If you did not choose French as your preferred language at registration, you can visit your profile page and change your language preference. 

Please contact us at contactus@sonderly.io. You will need to provide your name, current email address and your requested changes. Please note that your username is your email address, once you change your email the username will change as well!

Certificates are only available electronically through our platform. Please review your transcript and check to see if your certificate is available! Online course access for Online Registered Behaviour Technician expires after 180 days. If it hasn’t expired yet, please complete the rest of your course to receive your certificate.

For our refund policy please visit Refund Policy.

For individual registration, we accept credit card or PayPal payments only. Please register online and follow the steps to purchase a course.

For group registration, we can accept credit card, PayPal, or EFT payments only. A group registration requires a minimum of 10 people. If you are registering less than 10 people, each person can be registered individually, and payment will be made separately per person. 

If you wish to register a large group, see here to register yourself online as the company purchaser *If you already have an account, please email us directly at contactus@sonderly.io with your account’s details and your request*. We will be in touch with more details and we cannot allow access to course for your staff until payment has been received. Payments must reference the invoice number in order to be processed.

 To begin the purchasing process, please click here to create an account for yourself and register online as your company’s purchaser *If you already have an account, please email us directly at contactus@sonderly.io with your account’s details and your request*. 

Once your account has been approved, please review the details and complete the online request form in full. We will prepare a quote within 3-5 business days!

Please note that if we need to follow up for clarification on any details, the timeline for a quote may be longer. To process your training after the quote is signed, all attendees must be registered in the system approximately two weeks in advance of the training to receive a certificate of participation.

For more information on purchasing see here to review details before proceeding.

Please email us with your issue, include screenshots of the specific issue you see and provide the following detail:

  • Your full name (same as you have on your Sonderly profile)
  • Email address (same as you have on your Sonderly profile)
  • Full course title
  • Module number
  • Issue description

Please email us with your issue, include screenshots of the specific issue you see and provide the following detail:

  • Your full name (same as you have on your Sonderly profile)
  • Email address (same as you have on your Sonderly profile)
  • Full course title
  • Module number
  • Quiz question number

Your transcript will always show Active courses first. Under Active on your transcript, there is a drop-down menu – Active, Completed, In Progress. Simply change the view to Completed and the course name will appear!

Please refer to our refund policy. We do not offer direct transfers or credits to stay on file, so you will need to request a cancellation of your original registration (we will process this as per our refund policy) and you can purchase one of the other course options. Please allow 2-3 business days to process this request should you qualify for a refund.

 Please check your browser settings to allow pop ups from Sonderly.